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Updated 12-30-2022
We have a 3 day return policy on in-stock products that have NOT been customized, which means you have 3 days after receiving your item to request a return or a replacement.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and there is a 20% restocking fee.
Please contact our live chat or support@packagebros.com to cancel or return an order.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This must be done within 3 days of receiving your order. We do require photos of any issues and may require you to ship it back to us with a prepaid return label.
Cancellations
Orders should be canceled as soon as possible. Customized orders may not be cancelled. To cancel an order, please contact support@packagebros.com or consult our live chat (online from 8am – 5pm MST).
Refunds
Refunds are issued once Package Bros has received a returned item from a customer or in the case of a price difference in exchanged items. There is a 20% restocking fee for returned items that are not defective or broken.
Exchanges
In the event that an exchange is needed, please complete a new purchase for the correct item and return the item you have. Once the return is accepted, you will be refunded for the returned item.
If you received the wrong order or have a defective or broken product, please notify us right away and we will replace the incorrect order/defective product or process a return and issue a refund. When exchanging an item for something of a higher value, we will only charge the difference. If the new item costs less, we will refund you the difference!
Exceptions / Non-returnable items
If an item’s safety seal has been broken or an item has been partially or totally consumed, it cannot be returned or exchanged. Please get in touch if you have questions or concerns about your specific item.